For Immediate Release

FORT HOOD, Texas – Carl R. Darnall Army Medical Center encourages members of the Fort Hood military community to prepare for changes to the way they access the MHS GENESIS Patient Portal and other Department of Defense health care and benefits systems as they transition to myAuth.

The Department of Defense is replacing its legacy DS Logon system with myAuth, a modernized authentication system designed to provide beneficiaries with a more secure and streamlined way to access their health care and benefits information online. The transition is occurring in phases, with some DoD systems already using myAuth while others, including the MHS GENESIS Patient Portal, are scheduled to transition.

The MHS GENESIS Patient Portal, the DoD’s single electronic health record portal, is scheduled to transition on Sept. 23. Beneficiaries should create or update their myAuth account before the transition.

The myAuth information page at https://myaccess.dmdc.osd.mil/identitymanagement/help/myauth.htm provides account instructions, frequently asked questions and transition updates. Users can also access their DS Logon account through the page.

What should beneficiaries do now?

• Set up a myAuth account now. Beneficiaries who still have an active DS Logon can use their DS Logon username and password to verify their identity during the myAuth registration process.
• Keep your DS Logon information available for now. Some DoD health care systems are still transitioning, so beneficiaries may continue to encounter DS Logon on websites that have not yet moved to myAuth.
• Don’t wait until you urgently need medical information. Establishing myAuth ahead of the transition can help prevent access problems when additional health care platforms move over.
• Make sure your information is current in DEERS. Accurate beneficiary information helps support access to DoD health care and benefits systems.
• Use official websites only. Beneficiaries should access myAuth through official DoD/TRICARE websites and be cautious of unsolicited messages requesting login information.
• If you don’t have a DS Logon, don’t assume you’re stuck. Depending on the beneficiary’s circumstances, myAuth provides other identity-verification options, including CAC-based verification.

What to expect
MHS GENESIS is the DoD’s electronic health record portal, allowing beneficiaries to view health information, manage appointments, request prescription refills and securely communicate with their health care teams.

After the transition, users will see myAuth as the portal’s login option. myAuth supports Common Access Card authentication or a username and password with secure multifactor authentication.

Seeing a new login screen does not indicate a problem with an account. Beneficiaries should follow the instructions displayed on the portal when logging in.

The transition will occur in phases across DoD and TRICARE platforms. Several websites, including milConnect, ID Card Office Online and the TRICARE East and West Region beneficiary portals, already use myAuth. Other platforms will transition in the coming months.

Beneficiaries should use only official DoD or TRICARE websites when accessing their accounts and avoid unfamiliar links requesting login information.

For technical assistance with myAuth or DS Logon, contact the Defense Manpower Data Center, which manages both authentication systems and can be reached at 800-368-3665, 800-477-8227 or by visiting the myAuth information page.

Additional information is available on the official TRICARE myAuth information page at https://tricare.mil/GettingCare/VirtualHealth/SecurePatientPortal/SecureLogin/myAuth?.

Preparing now can help ensure continued access to MHS GENESIS when the new login system takes effect Sept. 23.